Refund policy

We want you to feel confident when shopping with Gogo Shorties. We hope you love your Gogo Shorties and that the fit is just right, but we know sometimes things don't quite work out.

Returns & Exchanges

If you’d like to return your order or exchange it for another size, please get in touch with us within 30 days of receiving your order.

To be eligible for a return or exchange, items must be unworn, unwashed, in their original condition and have all tags still attached. Exchanges are subject to availability.

As a small business, we ask that return postage back to Gogo Shorties is covered by the customer.

Refunds

Once your return has been received and checked, we’ll let you know when your refund has been approved and processed.

Refunds are issued for the amount paid for the returned item(s). Please note that we're unable to refund original shipping charges, and return postage is the responsibility of the customer.

Approved refunds will be credited back to your original payment method. We aim to process refunds within 5–7 working days of receiving your return. Please keep in mind that your bank or payment provider may take a little longer to process the refund once it has been issued.

We’re unable to take responsibility for returned parcels that are lost or damaged in transit, so we recommend using a tracked postage service and keeping your proof of postage until your return has been completed.

Exchanges

If you’re exchanging for another size, return postage back to Gogo Shorties is covered by the customer. Once we receive and approve your return, we’ll happily cover the cost of sending your replacement pair out to you.

We recommend checking our size guide on the product page before placing your order. If you’re unsure which size to choose, please get in touch — we’re always happy to help.

How to Start a Return or Exchange

Please contact us directly at hello@gogoshorties.co.nz  or via the Contact Us page before sending anything back.

Let us know your name, order number and whether you’d like a refund or size exchange, and we’ll send you the details for returning your Gogo Shorties to us.

If you’re unsure about anything before ordering, please feel free to reach out.

Faulty Items

We take pride in the quality of our products, but if something isn’t quite right, please get in touch with us as soon as possible with a description of the issue and photos where possible.

Where a product is found to be faulty, we will provide a replacement or refund in accordance with your rights under New Zealand consumer law.